Effective date: 15 October 2026
MR AWAY FIX is a service marketplace connecting customers with independent local service providers. It is not a fulfilment centre or a retailer shipping physical products. Customers book services such as cleaning, gardening, plumbing, repairs and other local services. Physical-product shipping generally does not apply to these bookings.
The customer and provider should agree on the service, location, appointment time and final price before work begins. Providers are responsible for communicating delays and delivering the agreed service, subject to applicable law and their agreement with the customer.
As MR AWAY FIX does not generally sell or ship physical products, there is no general product-return process through the platform. Concerns about service quality, cancellations or payments should be raised under the Cancellations, Refunds and Disputes Policy. If a provider supplies materials or goods as part of a job, the customer should clarify responsibility for those items before agreeing to the work.
For questions about a booking, contact the provider and use the support contact published on the official MR AWAY FIX website if further assistance is needed.
This policy does not limit any mandatory consumer rights under South African law.